With remote work on the rise, your business may require a mobile phone system to connect you to customers from anywhere. A cloud-based small business phone system is the answer.
Traditional systems require hardware updates and on-site maintenance. A cloud phone system is more flexible and easier to manage off-site.
Customer Relationship Management (CRM)
Business phone systems need to be flexible enough to support various needs. For example, organizations that grow their staff or expand into new locations will benefit from a system that can shift with them and easily adapt to changes without requiring on-site hardware upgrades.
Most cloud call center providers offer monthly seat-based pricing, making it easy to add or remove seats as your team grows or shrinks. They also typically provide a variety of advanced features that can improve customer experience, boost productivity and automate processes.
Social Media Management Software
Social media management software helps teams create, publish, and schedule content on various platforms. Some free tools and services also provide in-depth analytics and reporting to highlight growth patterns and help improve future campaigns.
A cloud phone system can integrate with CRM solutions, productivity suites, and other business applications to improve workflows. This can make identifying callers, resolving problems, and recording calls more efficient.
Businesses can also save money using integrated VoIP features like call forwarding, voicemail-to-email, and auto attendant. In addition, many top providers offer seat-based packages billed monthly for a predictable cost that scales as your team grows.
Email Marketing Software
Many popular business tools operate from the cloud, including unified communications platforms. These tools integrate with CRM solutions and productivity suites to make it easier for remote workers to stay connected and collaborate on projects.
ERP software is a valuable tool that improves productivity and profitability in any business. It offers a centralized database, ensuring all departments have the same real-time data.
A cloud phone system works through a VoIP service provider, eliminating the need for physical PBX hardware and its upkeep. It can be used on phones, computers, or tablets. It also allows for unified communication across offices and remote workers.
Time Tracking Software
Many companies use time-tracking software to monitor their employees’ productivity. This tool is handy for service businesses that bill clients by the hour.
When choosing a time-tracking software solution, it’s essential to consider your company’s unique needs and objectives.
Document Management Software
The right document management system can help businesses improve productivity. Users can access, view, and edit documents using a central repository. It can also make compliance with HIPAA, tax laws, Occupational Safety and Health Administration (OSHA), and other regulations much easier.
It can also track every change made to a document and provide an audit trail. When shopping for a DMS, you must be clear about your requirements and prioritize features like scalability and plugin support.
Video Conferencing Software
Video conferencing software allows employees to meet face-to-face with clients and colleagues. This saves on travel costs and boosts productivity.
Many options are available for video conferencing, from hardware-based systems to comprehensive software suites. The top solutions integrate chat, screen sharing, recording, automatic scheduling, and more into a single interface.
In addition to making meetings more efficient, video conferencing allows for better general communication. For example, visual information is processed much faster than audio alone.
A cloud business phone system allows employees to work from anywhere. This makes it easier for sales and customer service teams to collaborate.
Cloud telephony also reduces environmental waste and carbon footprint. This means you’re saving the climate while improving your business.
Many cloud PBX providers have package options for various team sizes and pricing structures. This is important for small businesses that may grow or shrink over time. This flexibility can save you money and prevent a sudden upgrade bill.